Store Policies

RETURN/EXCHANGE POLICY FOR ONLINE PURCHASES

Returns can be made within 30 days of purchase invoice date for a full refund. Any returns received within a 60 day period must be an exchange only. Returns after 60 days will not be accepted. All sale merchandise is Final Sale. Returned or exchanged merchandise must be unworn, unwashed, with all tags attached in new sellable condition.

Please note: Shipping and handling is not refundable unless the item received is damaged.

HOW DO I MAKE A RETURN OR EXCHANGE?

To make a return or exchange one must first obtain a return authorization number. Please note: returns will not be accepted without a Return Authorization (“RA”) number.

1. Please go to the website (www.soldeibiza.com) and at the bottom of the page click on “Contact Us”.
2. Fill out the form requesting an RA number. Please provide the date, purchase order and items to be returned or exchanged in the space provided. Click on “Submit”.
3. Once that is completed, your RA number will be e-mailed to you. Print out that e-mail and include it in the package. If you cannot print it out, please write your RA number on your invoice and clearly indicate which item(s) you wish to return and why.
4. Please ensure that your package has both an RA number and order number printed.
5. Address the package to: Sol de Ibiza, 52 Greene Street, New York, New York 10013, Attention: Online Returns

If you have any further questions please contact us at: info@soldeibiza.com or 1.212.966.9091.

We have the right to deny a credit if the merchandise returned does not meet our return policy requirements. We recommend that you send the package back via traceable carrier; this will provide you with recourse on your package, as we do not accept the responsibility of insuring the full amount of the merchandise you are sending back to Sol de Ibiza. We can only accept responsibility for packages shipped from our locations.

Our business hours are Monday – Friday (except holidays) between 10AM – 5 PM ES

RETAIL STORE RETURN POLICY

No refunds. Returns are for store credit only within 14 days of purchase. All returns must have original receipt. Store credits are redeemable in retail store only and valid for 90 days. All sale items are final sale.

SHIPPING POLICY/RATES

All orders are shipped by UPS on business days (Monday to Friday) excluding holidays. We ship within the Continental US, Hawaii and Puerto Rico. We are unable to ship to PO Box and military addresses. All orders are sent via UPS, Signature Required. You can select to send a package to:

1. Billing Address – the same address as your billing address for your credit card.
2. Shipping Address – an alternate address for you.

Shipping times: Most in-stock items will ship within one business day of order placement, however some orders may take up to 48 hours to process. The days below are in addition to processing time. UPS GROUND: 5-6 business days. UPS 2nd DAY: 2 business days . UPS NEXT DAY: 1 business day. All Next day orders must be placed by Wednesday 5:00 p.m. EST to ensure Friday delivery. Orders placed on Friday will not be processed until Monday and will arrive Tuesday. Orders placed after 5:00 p.m. will not be processed until the next business day.

RATES FOR SHIPPING AND HANDLING

• Up to $50 – 7.95
• 50.01-100 – 12.95
• 100.01-250 – 14.95
• 250.01 And up – 16.95
• For overnight service add 30.00
• For 2-day service add 20.00

RESTRICTIONS ON ONLINE AND RETAIL STORE PURCHASES

You hereby agree that your purchases are for personal use and not for commercial use. Your further agree that your purchases will not be used for purposes of copying, replicating, in whole or in part, or further commercial distributing.